Support

Get help

Before contacting support, check the basics:

• Authentication failing? Read Authentication and confirm you’re using the right environment’s credentials at the right base URL. The most common issue: sandbox key against production base URL.
• Body-binding mismatches? A 400 with error_code: "1101", "1102", or "1103" means the body’s (amount, currency, customer_reference) drifted from what the session was minted with. With Auth-v3 the SDK should omit those three fields entirely (the gateway reads them off the session) — legacy callers that still send them must keep them in lockstep with the session, or mint a fresh session.
• Rate-limited? A 429 with error_code: "1301" honours Retry-After. See Rate limits.
• Webhook missing? Check the notify_url allow-list in the dashboard — empty list rejects all. See Webhooks overview.

Quoting a request_id

Every error envelope includes a request_id and (sometimes) a support_reference. Quote both when contacting support — the support team can pull the audit record with either.

{
  "error": true,
  "error_code": "1401",
  "message": "Internal server error",
  "request_id": "req_8f3a4c2e9b1d7a6f",
  "support_reference": "sup_987654321",
  ...
}

Reporting a bug

Include:

• The full request (URL, method, headers — redact Authorization, Idempotency-Key is fine to share).
• The full response (status, headers, body).
• The request_id from the envelope.
• A timestamp in UTC.
• Which environment (sandbox / staging / production).
• Which SDK and version, if applicable.

Feature requests

Open an issue in the relevant repo:

• API / gateway: track via your Pdirect account contact.
• pdirect_pay (Flutter SDK).
• @mms/pdirect-pay (Angular SDK).

When the corresponding GitHub repos are made public, they will be linked here.

Status page

Production status, planned maintenance windows, and incident postmortems live at status.pdirect.com (when available). Subscribe for incident notifications.

Useful links

API reference Every public endpoint with examples and schemas.

Error catalogue Every error_code with remediation.

Quickstart The fastest end-to-end path — cURL, Flutter, or Angular.

Webhooks overview Delivery semantics and the current signing caveat.